Returns & Cancellations | ConceptStore Skip to main content
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Cancellations

Order Acceptance
  • Online Card Payments - It is the customer's responsibility to ensure that there is a party available to accept the order at the point of delivery. Failing to deliver on the 3 rd attempt due to unavailability of anyone to accept the order will lead the product to be consumed back in to our stock, whereas your payment will be refunded after deducting delivery charge and a processing fee of 20% of the order value.
  • Cash on Delivery Payments - It is the customer's responsibility to ensure that there is a party available to accept the order at the point of delivery. Failing to deliver on the 3 rd attempt due to unavailability of anyone to accept the order agc.lk reserves the right to pursue legal action against you to recover delivery charges and processing fee.
Order Cancellation

Orders may be cancelled by the customer only. Further, only orders where processing has not commenced can be cancelled. In the event the order processing has commenced, agc.lk reserves the right to refuse cancellation completely or agree to a cancellation where you will receive only a partial refund.

Returns

  • In the event You receive a damaged / defective product or a product that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team through any of the below mentioned channels:
    • Contact hotline on 077 221 2217
    • Filling up the 'Contact Us' form using the following link https://agc.lk/contact/
    • Emailing us at [email protected]
  • Upon receiving your complaint, agc.lk shall verify the authenticity and the nature of the complaint and if agc.lk is convinced that the complaint is genuine, agc.lk will take initiative to process the refund. However, in the event of frivolous and baseless complaints regarding the quality and content of the products, agc.lk reserves the right to take necessary legal actions against you and you will be solely liable for all costs incurred by agc.lk in this regard. You expressly acknowledge that the only solution available is the refund for the payment made for the particular product.
  • Before accepting shipment of any product, kindly ensure that the product's packaging is not damaged or tampered. If you observe that the package is damaged or tampered, we request you to refuse to accept delivery and inform agc.lk at the earliest. The return process of the product may be restricted by agc.lk depending on the nature and category of the product.
  • In order to return any products sold through the Website, You are required to comply with the below mentioned conditions, viz:
    • 1. Please notify agc.lk of receipt of a damaged/defective product within 48-hours of delivery to you. If you are unable to do so within 48-hours, agc.lk shall not be held liable for the failure to replace the order.
    • 2. Products should be unused and in its original condition.
    • 3. agc.lk will arrange pick-up of the damaged/defective product through its own logistics partner.
    • 4. Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
    • 5. It is advised that the return package should be strongly and adequately packaged so that there is no further damage of products during transit;
    • 6. The returned products are subject to verification and checks by agc.lk or agent in order to determine the legitimacy of the complaint/ return.
  • In the event the return of a product is duly accepted by agc.lk, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and agc.lk or the approved payment gateway will credit your refunds directly into your debit/credit card or online accounts in this regard. Refunds will be subject to the following:
    • 1. Orders paid online will be refunded within 7-21 working days from the date of receiving disputed goods by agc.lk through the online account you used to make the payment, depending on the then current circumstances as determined by agc.lk;
    • 2. For Cash on Delivery payments, the amount will be deposited to a bank account provided by you upon request.
    • 3. If the product can be repaired by the service centre, agc.lk would get the same repaired and send it back to you.

Notice of Changes

Last Revision Date: March 15, 2021 From time to time we may change the above policies. We will notify you of any material changes to our Return and Cancellation policies by posting an updated copy on our website. Please check our website periodically for updates.

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